Payment Options

Consultation fees are to be paid in full on the day of your appointment. We offer discounts to pension and health care card holders. We accept the following options for payment:

  • Cash
  • Eftpos (sorry, no AMEX)

Cheques are no longer accepted.

Overdue Accounts

After 7 days your account will be referred to our debt collection agency and an additional surcharge of 25% is charged to your account. Once your account has been referred to the debt collection agency we are no longer able to assist you with payment queries as per our contractual agreement with the agency.

Outstanding Accounts, Consultations and Surgery

If you have money owing on your account we are unable to schedule surgery or consultation until the balance has been paid in full.

Do you offer Medicare Easyclaim?

Yes, we are able to process your Medicare rebate electronically for you.

Do you bulk bill?

We do not offer bulk billing.

Can I just pay the Medicare Gap?

No, we require the full payment.

Workers Compensation and Motor Vehicle Insurance

You are responsible for all accounts until a claim number from the insurer is provided. In the event that you have a claim number but the insurer fails to pay, the account will be redirected to you.

I have seen Dr Chong before, why am I being charged for an initial consultation?

You will be charged an initial consultation for each new problem you are referred for.

Example: You have seen Dr Chong for your left knee but now you have a problem with your right knee.

How long is my referral valid for?

Generally most referrals are valid for 12 months, however depending on the referring doctor, in some instances, it may be 3 months. We require a valid referral for all consultations, in some instances you may be required to obtain a ‘continuation of care’ letter from your referring doctor should your referral expire for an existing condition expire.

I am seeing a Locum doctor, what does that mean?

A locum is an Orthopaedic Surgeon covering for Mr Allen Chong while he is on leave.

Pre-operative pathology request form for joint replacement

This must be completed exactly 7 days prior to your surgery. There are very specific guidelines for this pathology including the location of the pathology collection centre.

  • Surgery scheduled Bunbury Regional Hospital: Pathwest, Bunbury Regional Hospital.
  • Surgery scheduled at Busselton Health Campus: Pathwest, Bunbury Regional Hospital.
  • Surgery scheduled St John of God Hospital Bunbury: St John of God Pathology, Bunbury Hospital.
Who can witness my privacy act patient consent form?

It can be a friend, relative or alternatively, refrain from signing until at the office and our staff can witness it for you.